Delstree - FAQs

The most recent FAQs are listed below. If your query is not listed please contact us.
General
Why do Delstree Control prices always include implementation & training?
Can Delstree Control run on a network?
Can I access Delstree Control from home using my broadband connection?
Can I access Delstree Control using my laptop and my mobile phone?
Does Delstree Control integrate properly with Sage Line 50?
What operating system does Delstree Control run on?
Where can I get more information about Delstree Control?
Does Delstree Control send documents as PDFs?

Sales Order Processing
Can I sell to B2B and B2C customers?
Can I design my own invoices, quotations, order confirmation documents, etc ?
Can I email documentation from Delstree Control?
Is Delstree Control PCI compliant?

E-commerce
Can Delstree Control integrate with my online shopping site?
Do Delstree Ltd write web sites?

Training & Support
Do you show me how to set up the Word templates for all my correspondence?
What happens if I have a problem with the system at any time?

General	Back to top
Why do Delstree Control prices always include implementation & training?
Although Delstree Control is very easy to use & intuitive, because it incorporates so many features a day's training ensures that you get the very best from the system. Having Delstree install and set up the system ensures it works at its optimum level for every user.
Can Delstree Control run on a network?
Delstree Control has been developed to work effectively & efficiently running in a networked environment.
Can I access Delstree Control from home using my broadband connection?
Setting up a secure connection to allow access through your home broadband is easy. Access to the host machine/server is applied through a VPN or controlled firewall (installed and configured by Delstree). Access to the Delstree Control database is controlled with secure passwords.
Can I access Delstree Control using my laptop and my mobile phone?
The complete Delstree Control system has been designed to be very efficient in the way that it manages data. This means that a sales person out on the road can use a very slow mobile internet connection to access Delstree Control (where the correct security permissions are applied)
Does Delstree Control integrate properly with Sage Line 50?
As a Sage partner, Delstree integrates completely with Sage Line 50. This ensures that information only needs to be entered once, and everybody with the correct permissions can see live up-to-date sales and purchase account details from within Delstree Control. All information generated by despatches, invoices, credits and receipts automatically update Sage Line 50.
What operating system does Delstree Control run on?
The Delstree Control software runs on laptops or PCs running under Microsoft Windows. The Delstree Control information is held on a powerful MySQL database. The MySQL database does all the number crunching and is typically hosted on a Microsoft Windows PC/server, but it could easily sit on a Linux or Unix platform.
Where can I get more information about Delstree Control?
Go to the Downloads section of this website where you can find a "Delstree Control Overview" PDF file and other datasheets.
Does Delstree Control send documents as PDFs?
Operators are given the option to email correspondence as either Word documents or PDF files.

Sales Order Processing	Back to top
Can I sell to B2B and B2C customers?
Delstree control allows customers to be set up with different payment types allowing B2B customers to sit alongside consumer customers.
Can I design my own invoices, quotations, order confirmation documents, etc ?
All customer and supplier correspondence generated by Delstree Control is driven by Word templates. For each document type there are two templates, one for printed documents (with or without letterhead logos & detail) and one for emailed/faxed documents (with letterhead info included).
Can I email documentation from Delstree Control?
All customer and supplier documents can be sent by email. The operator has the choice of how to send documents, either print or email. The option default is based on the customer's or supplier's preferred method of receiving correspondence.
Is Delstree Control PCI compliant?
Delstree integrates with Commidea & Datacash products for processing debit & credit cards. Both companies have full PCI accreditation. Delstree Control stores all card information using 128 bit AES encryption, giving you the piece of mind and security that your customers would expect from you when handling such important information.

E-Commerce	Back to top
Can Delstree Control integrate with my online shopping site?
Delstree Control is a truly multi-channel solution providing fully automated e-commerce integration with most sites via email, secure file transfer, or if you are an eBay trader Delstree Control can link securely and seamlessly with your eBay account.
Does Delstree Ltd write e-commerce web sites?
Delstree does not develop e-commerce web sites, but we have a number of preferred suppliers whom we can recommend. If you require a web site to tell the world about your company and services (a vanity site), or you want to improve your web site so that it reflects your business in a professional manner Delstree can help you. We can also arm you with the information to ensure your web site appears on the relevant search engines, e.g. Google, Yahoo, MSN ... We can advise on the best techniques for you to improve your natural long term growth or if you want immediate results look at sponsored links and pay per click options.

Training & Support	Back to top
Do you show me how to set up the Word templates for all my correspondence?
As part of the implementation and training Delstree includes time to go through all of the correspondence and helps you to set them up. Standard templates help this process.
What happens if I have a problem with the system at any time?
Annual support and ongoing enhancements are included as part of the initial fee and ongoing annual licence fees.