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The
most recent FAQs are listed below. If your query is not listed please contact
us. |
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General
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How will the new 15%
VAT rules affect the software?
Can
Delstree Control run on a network? |
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Can
I access Delstree Control from home using my broadband connection? |
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Can
I access Delstree Control using my laptop and my mobile phone? |
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Does
Delstree Control integrate properly with Sage Line 50? |
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What
operating system does Delstree Control run on? |
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Where
can I get more information about Delstree Control? |
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Does
Delstree Control send documents as PDFs? |
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Sales
Order Processing
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Can
I sell to B2B and B2C customers? |
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Can
I design my own invoices, quotations, order confirmation documents, etc
? |
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Can
I email documentation from Delstree Control? |
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Is
Delstree Control PCI compliant? |
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E-commerce
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Can
Delstree Control integrate with my online shopping site? |
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Do
Delstree Ltd write web sites? |
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Training
& Support
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Do
you show me how to set up the Word templates for all my correspondence? |
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What
happens if I have a problem with the system at any time? |
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General
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Back
to top |
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How
will the new 15% VAT rules affect the software?
Any
returns/credits done to orders on or after 1st December 2008 that
were ordered prior to 1st December 2008 will be credited using the
VAT rate that was used on the invoice in accordance with the HM
Revenues & Customs.
Quotations that were raised before 1st December 2008 that are
converted to orders on or after 1st December 2008 will use the new
rates of VAT.
Sales
orders allocated before 1st December 2008 will be invoiced using the
VAT rate of 17.5% where the invoices are created on or after 1st
December 2008 in accordance with the HM Revenues & Customs.
Sales
orders placed before 1st December 2008, but not allocated/despatched
until after or on 1st December 2008 will be invoiced at 15% in
accordance with the HM Revenues & Customs.
Web
orders processed via the web interface will process orders at a VAT
rate of 15% at the point that the Delstree VAT rate parameter is set
to 15%.
Can
Delstree Control run on a network? |
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Delstree
Control has been developed to work effectively & efficiently running
in a networked environment. |
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Can
I access Delstree Control from home using my broadband connection? |
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Setting
up a secure connection to allow access through your home broadband is
easy. Access to the host machine/server is applied through a VPN
or controlled firewall (installed and configured by Delstree).
Access to the Delstree Control database is controlled with secure
passwords. |
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Can
I access Delstree Control using my laptop and my mobile phone? |
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The
complete Delstree Control system has been designed to be very efficient
in the way that it manages data. This means that a sales person out on the road can use
a very slow mobile internet connection to access Delstree Control (where
the correct security permissions are applied) |
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Does
Delstree Control integrate properly with Sage Line 50? |
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As
a Sage partner, Delstree integrates completely with Sage Line 50.
This ensures that information only needs to be entered once, and
everybody with the correct permissions can see live up-to-date sales and
purchase account details from within Delstree Control. All
information generated by despatches, invoices, credits and receipts automatically
update Sage Line 50. |
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What
operating system does Delstree Control run on? |
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The
Delstree Control software runs on laptops or PCs running under Microsoft
Windows. The Delstree Control information is held on a powerful MySQL database.
The MySQL database does all the number crunching and is typically hosted on a
Microsoft Windows PC/server, but it could easily sit on a
Linux or Unix platform. |
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Where
can I get more information about Delstree Control? |
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Go
to the Downloads section of this website
where you can find a "Delstree
Control Overview" PDF file and other datasheets. |
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Does
Delstree Control send documents as PDFs? |
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Operators
are given the option to email correspondence as either Word documents or PDF files. |
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Sales
Order Processing
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Back
to top |
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Can
I sell to B2B and B2C customers? |
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Delstree
control allows customers to be set up with different payment types
allowing B2B customers to sit alongside consumer customers. |
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Can
I design my own invoices, quotations, order confirmation documents, etc
? |
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All
customer and supplier correspondence generated by Delstree Control is
driven by Word templates. For each document type there are two
templates, one for printed documents (with or without letterhead logos
& detail) and one for emailed/faxed documents (with letterhead info
included). |
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Can
I email documentation from Delstree Control? |
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All
customer and supplier documents can be sent by email. The operator
has the choice of how to send documents, either print or email.
The option default is based on the customer's or supplier's preferred method of receiving
correspondence. |
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Is
Delstree Control PCI compliant?
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Delstree integrates with Commidea &
Datacash products for processing debit & credit cards. Both
companies have full PCI
accreditation. Delstree Control stores all
card information using 128 bit AES
encryption, giving you the piece of
mind and security that your customers would expect from you when
handling such important information.
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E-Commerce
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Back
to top |
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Can
Delstree Control integrate with my online shopping site? |
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Delstree
Control is a truly multi-channel solution providing fully automated
e-commerce integration with most sites via email, secure file transfer,
or if you are an eBay trader Delstree Control can link securely and
seamlessly with your eBay account. |
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Does
Delstree Ltd write e-commerce web sites? |
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Delstree
does not develop e-commerce web sites, but we have a number of preferred
suppliers whom we can recommend. If
you require a web site to tell the world about your company and services
(a vanity site), or you want to improve your web site so that it
reflects your business in a professional manner Delstree can help
you. We can also arm you with the information to ensure your web
site appears on the relevant search engines, e.g. Google, Yahoo, MSN ... We can advise on the best
techniques for you to improve your natural long term growth or if you
want immediate results look at sponsored links and pay per click
options. |
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Training
& Support
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Back
to top |
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Do
you show me how to set up the Word templates for all my correspondence? |
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As
part of the implementation and training Delstree includes time to go
through all of the correspondence and helps you to set them up.
Standard templates help this process. |
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What
happens if I have a problem with the system at any time? |
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Annual
support and ongoing enhancements are included as part of the initial fee
and ongoing annual licence fees. |
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